Privacy Policy
What we collect, why, who sees it, and the choices you have.
- We collect what we need to run the marketplace: your account details, orders, messages and how you use the site.
- We never sell your personal information.
- Makers see your name and shipping address only for orders you place with them, and only to fulfil them.
- Payments are handled by our payment partners. We never see or store your full card number.
- You can see, download and correct your information from your account, and ask us to close it.
1. Who we are and what this covers
This Privacy Policy explains how This Way Mart ("we", "us") collects, uses and shares personal information when you use thiswaymart.com, our apps, messaging, support and related services (the "Services"). It applies to Buyers, Makers and visitors. It should be read with our Terms of Service.
2. Information we collect
Information you give us
- Account: name, email address, mobile number, country and your sign-in codes.
- Orders: shipping and billing address, items purchased, order notes and custom request details.
- Makers: store name, store link, logo, bio, social links, ship-from city, and the business details you provide. Identity, bank and tax details are collected directly by our payment partner.
- Content: listings, photos, reviews, questions and answers, Dream it requests and the messages you send through This Way Mart.
- Support: the conversations you have with our assistant and support team.
Information collected automatically
- Device and usage: IP address, browser and device type, pages viewed, searches, items saved or followed, and referring links.
- Cookies and similar technologies: to keep you signed in, remember your cart and settings, measure performance and prevent fraud. See section 7.
- Approximate location: derived from your IP address, to show prices in your currency and estimate shipping.
Information from others
- Payment partners: confirmation of payment, the last four digits and type of your card, and fraud signals.
- Shipping carriers: tracking and delivery events.
- Makers: when a Maker ships your order or replies to you.
3. How we use information
- To provide the Services: create your account, process orders and payments, generate shipping labels, deliver messages, run drops and Dream it, and pay Makers.
- To support you, including through our automated assistant, which uses your account and order information to answer your questions.
- To keep This Way Mart safe: verify identity, detect and prevent fraud, abuse, infringement and security incidents, and enforce our Terms.
- To review listings for licensing and safety, including with automated tools.
- To improve and personalise the Services, such as search results and recommendations.
- To send service messages (order updates, receipts, security codes) and, with your permission, marketing messages and drop alerts. You can turn marketing off at any time.
- To meet legal, tax and accounting obligations.
4. Automated assistance and AI
We use AI services from trusted providers to power our support assistant, search, Dream it concept images and listing tools. Information is sent to these providers only as needed to deliver the feature you are using, under agreements that prohibit them from using it to train their own models or for any other purpose. You can ask for any support conversation to be handled by our support team.
5. How information is shared
We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We share it only as follows:
- With Makers: your name, shipping address and order details for orders you place with them, and your messages to them. Makers may use this only to fulfil your order and answer you.
- With Buyers: a Maker's store name, ship-from city and country, public profile and listings. Makers' street addresses are never shown to Buyers.
- With service providers who work for us under contract: payment processing and payouts, e-commerce and checkout infrastructure, hosting and databases, shipping and label providers, email and text messaging, customer support and AI services, analytics and fraud prevention.
- With rights holders when needed to administer licences or respond to an infringement notice.
- For legal reasons: to comply with law, legal process or a valid government request; to protect the rights, property or safety of This Way Mart, our users or the public.
- In a business transfer: if This Way Mart is involved in a merger, acquisition or sale of assets, under this policy.
- With your consent or at your direction.
6. Information that is public
Your public profile, reviews, questions and answers, and a Maker's store and listings can be seen by anyone. Reviews show your first name and last initial. Think before posting personal details in public content.
7. Cookies
We use strictly necessary cookies to run the site (sign-in, cart, security), preference cookies to remember your settings such as light or dark mode, and analytics cookies to understand how the Services are used. Where required by law we ask for consent before setting non-essential cookies, and you can change your choice at any time. Your browser settings also let you block or delete cookies, though some features may stop working.
8. How long we keep information
We keep personal information for as long as your account is open and as needed to provide the Services. When an account is closed we deactivate it rather than delete it, and keep the record of the account, its orders and payouts for legal, tax, accounting, fraud prevention and dispute purposes. Where the law gives you the right to have personal information erased, you can ask us and we will remove or anonymise the personal details we are not required to keep.
9. Your choices and rights
- In your account you can view and edit your information, download a copy of your data, manage notifications and marketing preferences, and close your account.
- Depending on where you live, including California and other U.S. states, the European Economic Area and the United Kingdom, you may have the right to access, correct, delete or port your personal information, to object to or restrict certain processing, and to withdraw consent. We will not discriminate against you for exercising these rights.
- To make a request, use Account › Security, or start a conversation in Help & Support. We may need to verify your identity before acting on a request. You may use an authorised agent where the law allows.
- If you are in the EEA or UK, you may also complain to your local data protection authority.
10. Security
We use administrative, technical and physical safeguards to protect personal information, including encryption in transit, access controls and one-time sign-in codes instead of passwords. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. International transfers
This Way Mart is based in the United States and our service providers may process information in other countries. Where we transfer personal information from the EEA, UK or other regions, we use appropriate safeguards such as standard contractual clauses.
12. Children
The Services are not directed to children under 13, and we do not knowingly collect their personal information. People aged 13 to 17 may use This Way Mart only through a parent or guardian's account. If you believe a child has given us personal information, let us know through Help & Support and we will delete it.
13. Changes to this policy
We may update this policy from time to time. We will post the new version with a new date and, for material changes, notify you by email or in the Services before they take effect.
14. Questions
Questions about this policy or your information can be sent through Help & Support.